[vc_row css=”.vc_custom_1617370064412{padding-top: 3% !important;padding-bottom: 1% !important;}”][vc_column]
Please let us know where we fell short. Our customer service team will respond promptly.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is your cancelation policy?”][vc_column_text]You can cancel or reschedule your scheduled service without a penalty 24 hours before your scheduled cleaning. We apply a 50% cancellation fee to appointments not cancelled within 24 hours of the scheduled appointment for standard cleanings, unless that clean is a specialty clean. For specialty cleans (including but not limited to deep clean, post-construction\/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled within 48 hours of the scheduled booking. ALL standard cleaning appointments will be confirmed & charged in full within 3 hours and ALL deep or custom cleaning appointments within 5 hours of scheduled start time. Since we reserve this spot especially for you, the fee will be used to pay our cleaners that would otherwise be cleaning for another customer.<\/p>\n
To be clear, if you have a recurring service, you\u2019ll still need to cancel an appointment prior to 24 hours of any particular appointment in order to avoid a cancellation fee, but you may cancel any later future appointments with no additional fee. You can log into your cleany portal anytime to view prior and future appointments here<\/a>.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=”1\/2″] [vc_row css=”.vc_custom_1617370064412{padding-top: 3% !important;padding-bottom: 1% !important;}”][vc_column][\/vc_column][\/vc_row][vc_row css_animation=”none” disable_element=”yes” el_class=”margin-top-89″ css=”.vc_custom_1619240172238{padding-top: 2% !important;padding-bottom: 2% !important;}”][vc_column width=”1\/2″][vc_empty_space][vc_accordion][vc_accordion_tab title=”What if I just had renovation work done?”][vc_column_text]We provide a customized post-construction clean for these types of situations. Please contact us at 212 851 6134 or email support@bookcleany.com to coordinate this and receive pricing information.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I give specific instructions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1838","page","type-page","status-publish","hentry"],"yoast_head":"\nGeneral<\/h2>[vc_accordion el_class=”margin-top-40″][vc_accordion_tab title=”How do I book Cleany?”][vc_column_text]It’s simple and easy – You can book directly on our website or our app! For spaces 2,000 square feet and larger or custom cleanings, Kindly email us at support@bookcleany.com<\/a> for a quote.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does Cleany bring your own supplies?”][vc_column_text]Yes we do! We use and provide environmentally friendly supplies (besides our EPA-registered disinfectants & heavy duty products). We DO bring a vacuum, mop & natural cleaning products to name a few. We DON\u2019T bring a ladder or step stool, toilet brush or pest control products. For any special requests please reach out at least 24 hours prior to scheduled appointment.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What if my building requires a COI?”][vc_column_text]Cleany can provide a Certificate of Insurance for residential & commercial buildings. Please email us at support@bookcleany.com at least 48-72 hours prior to appointment with a sample COI & any instructions. Our team will work on your request and get back to you shortly after.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does someone need to be present?”][vc_column_text]Whether or not you\u2019re at the space during your cleaning appointment is up to you! When you make a booking, you\u2019ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there\u2019s no need for you to be home. Or, feel free to stick around during the clean. Whatever you\u2019re most comfortable with is fine.
\nIn any case, please don\u2019t forget about your appointments. We\u2019ll remind you with an email or text message, but if the cleaner can\u2019t get in the door by following your entry instructions, or if you aren\u2019t home when you said you would be, you\u2019ll be charged a lock-out fee.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is Cleany insured and bonded?”][vc_column_text]Yes, Cleany is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email support@bookcleany.com or by phone (212) 851-6134.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Do you do green cleaning?”][vc_column_text]Yes we do! Green cleaning is a free upgraded provided at your request. Please select Green cleaning at checkout or let us know when your booking and your cleaning person will bring supplies at no extra cost.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What does a Deep Clean include?”][vc_column_text]Our Cleany deep clean is recommended for spaces that have not been cleaned in at least 3 months, move in\/out clean or post construction clean. It includes your standard cleaning + more time for detailing inside fridge, inside oven, inside cabinets, deep bathroom(s), baseboards and radiators, interior windows & pet hair removal for those with furry friends![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is a move in\/move out cleaning?”][vc_column_text]Our Cleany move in\/out cleaning helps you settle in or out of your home with a fresh start or ending. Similar to our deep clean package, we clean everything inside & out![\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"